Service Terms & Conditions
Wall Art System specializes in UV printing services on walls (and other vertical surfaces), offering unique and personalized interior decoration solutions for both individual and business clients. Our services include:
Visual Design:
We create customized graphic designs tailored to the individual needs and requirements of the client. Clients can also provide their own design, provided it meets our technical requirements of quality ie. 300DPI
UV Printing on Various Surfaces:
Our technology enables printing on a wide range of surfaces, including walls, wood, glass, and other materials. With the use of UV inks, our prints are durable, water and scratch-resistant
Personalization:
We offer extensive personalization options, allowing clients to choose graphics, colors, sizes, and shapes of prints to create unique and space-suited designs.
Consultation and Advisory:
We provide professional advice and support at every project stage, from concept to final realization, to ensure satisfaction with our results.
Installation and Assembly:
Our experienced team handles the entire print installation process, ensuring high quality and precision.
Service and Maintenance:
We also offer advice on the care and maintenance of UV print walls to ensure their longevity and aesthetic appearance. Our services are available to various client groups, including private individuals wishing to decorate their homes, companies and enterprises wanting to distinguish their business spaces, as well as public and educational institutions. We strive to make each project a reflection of our clients' personality and style, delivering not only exceptional decorations but also unforgettable aesthetic experiences.
Project Implementation Terms
Our commitment to providing high-quality services and customer satisfaction includes the following project implementation stages:
Initial Consultation:
An initial meeting or phone call with the client to understand their needs, preferences, and expectations for the project. During this phase, we discuss possible concepts, suggest solutions, and answer any questions you may have.
Surface Evaluation and Preparation:
Before designing, we assess the condition of the surface to be printed on. If necessary, we provide guidance on preparing the wall or other surface for printing.
Design and Approval:
Based on the collected information, our design team develops a print visualization. The client has the opportunity to make changes and adjustments until fully satisfied and approves the final design.
Execution and Printing:
After the design is approved, we proceed to the execution phase. We use advanced UV printing technology to ensure high quality and durability of the prints. The entire process is undertaken with customer compliance agreements and quality standards.
Final Evaluation and Client Approval:
After printing completion, the client has the opportunity to evaluate the work and provide any feedback. Our goal is complete customer satisfaction, so we are open to suggestions and ready to make any necessary adjustments.
Post-Project Support:
After completing the printing works, we commit to providing any support to help maintain the quality and aesthetics of the prints. This includes advice on proper care and maintenance of UV print walls to ensure their long-lasting and attractive appearance. We are also available to the client for any questions or needs related to the completed project. We reserve the right to refuse a project if we assess that it is not technically feasible, infringes copyright or ethical standards. In such cases, we commit to informing the client of the reasons for refusal and proposing alternative solutions.
Pricing and Payments
Wall Art System is committed to providing price transparency and clear payment terms.Here are the details of our pricing and payment conditions:
Pricing Structure:
The standard rate for printing is Ł100 per square meter, which includes free travel up to 20 miles from our Liverpool studio. For projects outside this area, a logistic fee is added.
Individual Valuation:
For projects larger than 2 square meters or requiring special techniques and materials, the valuation is made individually. We encourage you to contact us for a personalized offer.
Payment Conditions:
We require a 20% non-refundable deposit of the project value before starting work. The remaining amount is payable upon completion and acceptance of the project by the client.
Payment Methods:
We accept cash and bank transfer payments. Detailed information about payment methods will be provided to the client upon finalizing the agreement.
Payment Deadline:
Payments should be made according to the agreed deadlines. In case of payment delays, we reserve the right to suspend the project until the payment is settled
Cancellation of Service:
If the service is cancelled by the client ounce the work has begun, the deposit is non-refundable. If the cancellation occurs before the commencement of the project, a partial refund of the prepayment is possible, depending on the costs already incurred.
Changes in the Project:
Any changes in the project after its approval may incur additional costs, which will be communicated and agreed upon with the client. Transparency and honesty are a priority for us, which is why we always strive for clear and open communication with our clients on financial matters.
Project Requirements
To ensure the highest quality and satisfaction with our UV printing services, Wall ArtSystem has established the following guidelines and requirements for projects submitted by clients:
Graphic Quality Standards:
All client-provided graphic designs should meet minimum quality requirements. We expect that all graphics will have a minimum resolution of at least 300 DPI (dots per inch), which ensures clarity and detail of prints on large surfaces.
Consultation and Advisory:
We provide professional advice and support at every project stage, from concept to final realization, to ensure satisfaction with our results.
File Formats
We accept graphics in various popular formats, including JPG, PNG, TIFF, and PDF. Clients should provide files in a format that allows their direct use in the printing process without the need for additional processing.
Graphic Verification
Upon receiving graphics from the client, our team performs preliminary verification on the quality and suitability of the chosen application. If necessary, we will provide recommendations for corrections or adjustments.
Copyrights and Licenses:
The client is responsible for ensuring that all submitted projects do not infringe on copyrights, trademarks, or other intellectual property rights. The client should have the appropriate rights or licenses to use all selected graphics / images.
Project Approval:
Before starting the printing process, final approval of the project by the client is required. After this approval, any changes can only be made considering any potential additional costs incurred.
Adaptation to Surface Specifications:
Depending on the characteristics of the surface on which the print is to be made (e.g., texture, color, dimensions), minor modifications of the project may be required to optimize the final effect. Adhering to these guidelines is crucial to ensuring that the final print will meet both the client's expectations and the standards of our company.
Consultation and Advisory:
We provide professional advice and support at every project stage, from concept to final realization, to ensure satisfaction with our results.
Health and Safety
Wall Art System places the highest importance on ensuring the safety and health protection of both our clients and employees. Therefore, we apply the following principles and practices:
UV Ink Safety:
All UV inks used in our printing services are carefully selected for safety. These are eco-friendly inks, safe for health, and do not contain harmful volatile substances. These inks are water and scratch-resistant, which further increases their safety in use.
Safety Procedures at Work:
Our team is trained in the safe operation of printing equipment and the use of personal protective equipment. We apply rigorous safety procedures to minimize the risk of accidents and ensure a safe working environment.
Informing Clients:
Before starting each project, we inform clients about all aspects related to safety and health protection. We also provide guidance on the safe use and care of UV prints in homes and workplaces.
Monitoring and Compliance with Standards:
We regularly monitor and update our health and safety practices to be consistent with the latest industry standards and legal regulations
Training and Education:
Attention to health and safety is an integral part of our employee training program. We provide ongoing education and training on best practices and new solutions in the industry.
Training and Education:
Attention to health and safety is an integral part of our employee
training program. We provide ongoing education and training on best practices and new solutions in the industry.
We place great emphasis on ensuring that our services are carried out in a way that protects the health and well-being of all involved parties. We are committed to continuously improving our standards and practices in this area.
Warranty and Complaints
Wall Art System is committed to providing the highest quality services and customersatisfaction. Therefore, we apply the following warranty and complaint policies:
Warranty Period:
We provide a warranty for the quality and durability of our UV prints. The warranty period and its detailed terms are determined individually with each client at the time of finalizing the project.
Warranty Scope:
The warranty covers all material and workmanship defects that may appear during the warranty period. In the case of identified warranty defects, we commit to their free repair or replacement, up to one calendar month after completion.
Complaint Procedure:
In the event of defects covered by the warranty, the client should immediately contact us, presenting a detailed description of the problem and any evidence (e.g., photos). We commit to promptly reviewing each complaint and taking appropriate action.
Exclusions from Warranty:
The warranty does not cover damages resulting from impropercare, natural wear & tear, mechanical damage, or changes made by the client after completion of the installation
Filing Complaints:
Complaints can be submitted in writing via email or traditional mail. We encourage providing as much information as possible to facilitate a quick and effective resolution of the problem.
Complaint Review Time:
We strive to review all complaints in the shortest possible time, but no later than within 30 days from the date of their receipt. Commitment to quality and customer satisfaction is a priority for us, which is why we make every effort to ensure our services meet the highest standards.
Copyright and Intellectual Property
Wall Art System attaches great importance to the observance of copyright and intellectualproperty rights. Therefore, we apply the following principles:
Copyright of Submitted Projects
A client providing their own graphic designs or photos for UV prints must have full rights to use them. The client assumes all responsibility for any claims from third parties arising from the infringement of copyrights, trademarks, or other intellectual property rights.
Use of Photos and Graphics:
If a client uses photos or graphics obtained from the internet or other sources, they must have the appropriate licenses or permissions for their commercial use. Documentation confirming such rights should be presented, prior to or during design process
Intellectual Property of Completed Prints:
All works created by Wall Art System, including graphic designs made for a client, are the intellectual property of the company. The client receives a license to use these works exclusively for the scope of the implemented project. Without written consent from the company, it is not permitted to copy, modify, or distribute these materials for other purposes.
Prints on Licence:
In the case of executing prints based on materials with separate copyrights (e.g., works of art, famous brands, film characters), the client is responsible for obtaining the necessary permissions from the copy rights owners.
Protection of Intellectual Property Rights:
Wall Art System reserves the right to take appropriate legal actions in case of infringement of our intellectual property rights or improper use of our works. Adhering to these principles is essential to ensure that all parties act in accordance with the law and respect intellectual property rights.
Limitations and Exclusions of Liability
Wall Art System is committed to providing the highest quality services, however, there are certain limitations and exclusions of liability that clients need to understand:
Scope of Liability:
Wall Art System's liability is limited only to direct damages resulting from execution errors on our part. We are not responsible for indirect, incidental, special, consequential damages, or contractual penalties or misuse from any third parties.
Damages Occurring after Completion:
We are not responsible for damages to prints caused by external factors, improper care, or actions of the client after the installation is completed, including modifications, repairs, maintenance performed by third parties or accidental damages.
Working Conditions:
We are not liable for delays or problems in service execution arising from conditions beyond our control, such as extreme weather conditions, equipment failures, or unforeseen obstacles at the installation site
Color and Shade Adjustment:
Although we make every effort to ensure that the colors and shades of the prints are as accurate as possible, minor differences may occur due to the characteristics of the printed material or technological limitations. Such differences are not considered a service defect.
Evaluation of Surface Condition:
Before starting the print, we assess the surface condition, but we are not responsible for undisclosed or invisible defects in the surface that may affect the quality of the print
Properties of Materials:
We are not responsible for the natural properties of the materials used in the printing process, such as the degree of surface absorbency or the material's reaction to UV ink. By accepting our services, the client agrees to these limitations and exclusions of liability. We recommend that clients thoroughly familiarize themselves with these terms before approving the project.
Final Provisions
This service terms and conditions of Wall Art System constitute the final and complete greement between the company and clients regarding the provided UV printing services and supersede all previous agreements and understandings, both written and oral:
Governing Law:
All agreements and transactions made with Wall Art System are governed and interpreted in accordance with the law applicable in the company's place of registration. Any disputes arising from these agreements are subject to resolution by the competent legal bodies in that jurisdiction.
Entire Agreement:
This terms and conditions document constitutes the entire agreement between the parties in relation to the subject of the services and supersedes all prior communications, negotiations, and preliminary agreements, both written and oral.
Independence of Provisions:
If any provision of this terms and conditions is found to be invalid or unenforceable, it will not affect the validity and enforceability of the remaining provisions
Waivers
No failure or delay in exercising any right, power, or privilege under this terms and conditions will constitute a waiver thereof, nor will any single or partial exercise of any right, power, or privilege preclude further or full exercise of it.
Communication:
All communication between Wall Art System and clients should be in written form, via email or traditional mail, unless the terms and conditions or agreement state otherwise. Adherence to these terms and conditions is crucial for ensuring clarity and accountability in our relationships with clients. We encourage you to familiarize yourself with these provisions and consult us in case of any questions or doubts.
Final Provisions
This service terms and conditions of Wall Art System constitute the final and complete greement between the company and clients regarding the provided UV printing services and supersede all previous agreements and understandings, both written and oral: